UK water companies launch performance website

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The water companies of England and Wales have launched a website to allow customers to compare their company’s performance with the others.

DiscoverWater.co.uk contains a range of data on water quality, public health, customer service and the environment, and is said to be the first of its kind in Europe.

The website was led and funded by the water companies and delivered by an independent third party, and overseen by stakeholders including the regulators of the sector and CCWater, the consumer watchdog.

Water UK chief executive Michael Roberts said: ‘This simple tool combines for the first time unbiased industry-level and company-by-company information on the issues that customers say matter to them. We hope it leads to more people getting involved in how their water and sewerage services are run.’

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  • UK, utility management, performance