Articles on latest developments in water utility management, including the customer-focus goal of Sydney Water, the combined use of traditional and smart approaches to tackle leakage, and thoughts from book co-authors Pernille Ingildsen and Gustaf Olsson on how to adopt a smart strategy. Among other articles, Peter Gallant of Ontario's WaterTAP talks about how to promote innovation in the water sector, and we hear about progress on micropollutants in Baden-Württemberg, Germany.